The Experience Economy is fundamentally changing how organizations are marketing, acquiring and influencing buyers and engaging throughout their lifecycle. Experience trumps everything else. The most successful companies will be those that capitalize on this opportunity to differentiate, embracing the latest in technology to put their customer at the center of everything they do.

While attention to CX has been paid, organizations are also focusing on BX(brand experience) which has taken highest business imperative. Organizations now want to be future-ready in order to adapt and be fluid in their CX approach, along with innovation mindset, human-centered design with the latest engineering principles and technologies.

Join the CX Transformation Summit where we will discuss how companies can be future-ready in a new era of CX and deploy effective strategies while overcoming challenges that will help you stay ahead of the competition and take your organization to the next level.


  • Hyper-personalization - the new must-have

  • CX in the era of Experience Economy

  • Latest CX technology & AI advances

  • Re-imagining customer experience for now and the future

  • Integrating the 4 voices - customer, employee, business and process

  • Evolving contact center to Customer Experience Hubs

  • Brand Experience to drive business growth

  • Tying customer experience to fuel Business results

Be part of the global's only CX and Contact Center event hosting more than 100 top CX and Contact Centre experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.


➔  Learn from the region's top CX and contact center experts

➔  Get access to the most innovative CX and contact center technologies implemented which has transformed various organizations

➔ Explore CX and contact center strategies, roadblocks, success stories from cross-industry experts

Follow #CXTSUMMIT for regular updates.