How do we manage projects and customer relationships effectively? How do we understand the full scope of a customer “project”? How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects? To whom do we delegate specific responsibilities, and when? These are among several questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.
WHY SHOULD YOU ATTEND?
Would you like to get more (or all!) of the projects you manage in on time and on a budget? Are you concerned about people in your project teams not having enough knowledge on how to effectively manage a project? What about yourself? Would you like some help to more effectively manage your projects? Would you like to more effectively manage others’ expectations? If you answered "yes" to any of these questions, you should join us.
AREA COVERED
INTRODUCTION TO PROJECT MANAGEMENT
What is a project?
What is project management?
What skills do you need to effectively manage projects?
Why is project management needed?
Leading contributors to project success
IDENTIFYING NEEDS, STARTING TOWARD SOLUTIONS
Identifying stakeholder needs and expectations
Identifying business requirements
Performing a systems requirements analysis
Performing a human resources analysis
Identifying roles and responsibilities
Creating a scope document
Gaining stakeholders’ consensus and approval
SCHEDULING AND TEAMING
Planning
Creating a work breakdown structure
Performing risk management
Developing effort, time, and cost estimates
Creating a project schedule
Creating a budget
Creating a project team
MANAGEMENT PLANNING AND EXECUTION
Creating a vendor management plan
Creating a resource management plan
Creating a communication plan
Creating a quality management plan
Creating a project management plan
Execution
Track the project and resolve issues
Manage resources
MANAGING PROJECT SUCCESS AND CUSTOMER SATISFACTION SUCCESS
Managing quality
Managing the project team
Managing change
Case study
Project closure
Conducting a customer acceptance meeting
Conducting a project review
Identifying the lessons learned
Compiling a project report
LEARNING OBJECTIVES
Understand the essentials of project management
Plan for identifying project needs
Practice scheduling and teaming
Create necessary plans, which will allow you to manage projects to success more effectively
Help you to more effectively manage others’ expectations
Keep projects on track
Gain knowledge and skills you can apply to all project team situations
Keep content, process, and structure on track to produce positive outcomes
WHO WILL BENEFIT?
CEO
Senior vice president
Vice president
Executive director
Managing director
Regional vice president
Area supervisor
Manager
SPEAKER PROFILE
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent, and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.
For more details please contact: Email: info@247compliance.us Tel: +1-661-336-9555 Follow Us: https://www.linkedin.com/in/whitney-jones-873573179/
