DEFINING A NEW AGE FOR THE FUTURE OF CX


Bringing together leaders in emerging technology and customer experiences, in a bid to define new and innovative ways for businesses to approach customer experiences for the future.

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this edition based in Australia and New Zealand is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

ATTEND - Register here to attend for free!

➤ WHY AUSTRALIA AND NEW ZEALAND?

Greater Focus

For some time now, companies have been increasingly focused on the customer and the need to tailor and nurture these relationships to maintain long term customers and drive profitable growth.

Research showed that 60 per cent of CEOs said their main objective was to create long term value for stakeholders with 88 per cent of those CEOs seeing a clear corporate purpose as having the greatest impact on building strong customer relationships over the next three years.

Personalisation is Key

Personalisation has no doubt continued to be recognised by customers as the number one driver for customer experience, having the most impact on both advocacy and loyalty towards a brand and its offerings.

Today, Customers look for more personalisation that goes beyond the usual tropes of knowing to understanding.

➤ DISCUSSION TOPICS

  • Rethinking your CX Strategy in a Post-Pandemic World

  • Using Customer Experience as the Trojan Horse to Transformation

  • Amplify your business by incorporating the Voice of Customer

  • Empathy: The route to understand customer needs and behaviour

➤ WHY ATTEND?

 📌 Insightful Sessions

Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create experiences for a customer in a fast-moving digital world.

It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

Technology Use-cases 📌

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

Explore such transformational use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

📌 Product Showcase

The summit features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

Panel Discussions 📌

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and businesses.

📌 Private Consultation Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

Private Networking Rooms 📌

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms.

Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

Follow #TresconCX for regular updates!