Uniting Aviation Innovation to Connect Journeys and Elevate Experiences

Name: World Passenger Experience Forum
Start: 2024-02-12 00:00:00 UTC
End: 2024-02-13 00:00:00 UTC
Location: Mövenpick Grand Al Bustan Dubai

In the era of digital savvy passengers with busy schedules and heightened safety concerns in the wake of Covid-19, there is an overarching demand for safe, seamless and elevated passenger experience at airports. The 2nd World Passenger Experience Forum taking place from 12-14 February, 2024 in Dubai, U.A.E. will serve as a platform that will enable the industry to capture the immense underlying potential in aviation travel and passenger experience.

The conference will delve into the future of air travel, discuss the power of data in enabling elevated passenger experience through customized offerings, unlock the tremendous potential in customer life-time value via loyalty programs and showcase technologies disrupting the industry. The conference will also discuss on the heightened health & safety parameters offered by today’s airports, improved inclusivity and accessibility features for the people of determination as well as the comfort, efficiency and luxury made available to passengers during their journey.

The global platform, convening over 300 plus industry experts will see exchange of ideas, collaborations and unveiling of cutting-edge travel innovations, shaping the future of passenger experiences. The 2nd World Passenger Experience Forum promises to be an essential gathering for all stakeholders invested in the future of travel, offering a unique opportunity to learn, network, and collaborate to shape air travel of tomorrow.

✈️ KEY TAKEAWAYS

Explore strategies to make passenger journeys smoother, from check-in to disembarkation.

Dive into discussions on reshaping the future of passenger experience with cutting-edge solutions.

Discover ways to implement automation for efficient passenger services and operational excellence.

Learn to cater services to individual preferences, transforming the travel experience into a journey of one.

Uncover techniques to boost ancillary revenue and optimize gains through innovative approaches.

Embrace the digital age by exploring opportunities to enhance the digital passenger journey.

Gain insights into maintaining safety and comfort while pushing boundaries in passenger satisfaction.

✈️ KEY STATS

🌍 300+ Decision Makers 🌍 40+ Speakers 🌍 20+ Countries Represented

⭐ Co-Located with Aviation Security Forum 2024

Key Themes & Topics

✈️ KEY THEMES

Data-Driven Customizations: The use of data and technology to create personalized and seamless experiences for passengers. Airlines and airports are increasingly using passenger data to tailor services, such as seat preferences, in-flight entertainment, and even food choices, to enhance the overall passenger experience.

Loyalty Programs: These play a vital role in retaining customers and increasing their lifetime value. The forum will discuss the strategies and innovations in loyalty programs within the aviation industry, including how airlines and airports can engage passengers and build long-term relationships.

Technology Disruptions: This topic will cover the innovative technologies and digital advancements that are disrupting the aviation industry and include discussions on the use of artificial intelligence, blockchain, biometrics, and other emerging technologies to improve efficiency, security, and convenience in air travel.

Health and Safety Measures: Given the ongoing concerns related to health and safety, this will address the measures that airports and airlines are implementing to ensure the safety of passengers during their journey, with mention of like contactless check-in, sanitation protocols, and air quality improvements.

⭐ Workshop: 14 February 2024

Learning Outcomes

MARKET OVERVIEW

Recent years have seen a surge in airport passenger numbers, with TSA screening over 2 million travellers daily. U.S. security checkpoints saw 1.34 million passengers daily, and airport traffic returned to pre-pandemic levels with 2.56 million passengers daily.

Gulf region airports, including UAE, Saudi Arabia, Qatar, and Bahrain, have also experienced tremendous growth, with UAE seeing a 56.3% increase in the first quarter of 2023 in comparison to same quarter in 2022.

Passenger behaviour has largely changed especially post pandemic, prompting the airport industry to personalize and customized experiences.

Research by McKinsey suggests better upselling could increase ancillary sales by 20-35%, benefiting the industry by billions of dollars. In addition, ancillary revenue encompasses various sources, including seat selection, baggage fees, frequent flyer programs, and partnerships.

AI and robotics integration enhanced the passenger journey, making it contactless and efficient. Dubai Airport’s expansion project costing USD 1.6-2.7 billion, aims to increase capacity to 118 million passengers by 2023.

World Passenger Experience Forum

Uniting Aviation Innovation to Connect Journeys and Elevate Experiences

Location

Mövenpick Grand Al Bustan Dubai

Stay Updated

Managed by

The Great Minds Group

Speakers

Advisory Board

JERRY ANGRAVE

KHALID JASSEM

MELIK SAID ŞENGÜL

MOHANNAD SALMAN ALSALMI

SANDRA CULLEN

Speakers

ALEXANDRU CALCIU

ALPROS HAMZOUQ

ANITA CHAGAR

CIARAN O'SULLIVAN

DELIP PRASAD

DR. ENG. SUAAD AL SHAMSI

DR. KJ DEVASIA

DR. NADINE ITANI

DR. PROF. OMAR KADDOUHA

DR. VIKTORIIA MYRONIUK

HIND AL BUDOOR

KELUM MANORATHNE

LORENZO DI LORETO

MARCEL STROOP

MARK FINCH

MOHSIN ALBALUSHI

NAVAID AHSAN

RAJEN LAKHANI

RALF SCHUSTEREDER

ROBERTO CASTIGLIONI MBE

SAMSON AREGA

VARUN KAPUR

World Passenger Experience Forum

Uniting Aviation Innovation to Connect Journeys and Elevate Experiences

Location

Mövenpick Grand Al Bustan Dubai

Stay Updated

Managed by

The Great Minds Group

Key Themes & Topics

Learning Outcomes

Who Should Attend

Speakers

Advisory Board

JERRY ANGRAVE

KHALID JASSEM

MELIK SAID ŞENGÜL

MOHANNAD SALMAN ALSALMI

SANDRA CULLEN

Speakers

ALEXANDRU CALCIU

ALPROS HAMZOUQ

ANITA CHAGAR

CIARAN O'SULLIVAN

DELIP PRASAD

DR. ENG. SUAAD AL SHAMSI

DR. KJ DEVASIA

DR. NADINE ITANI

DR. PROF. OMAR KADDOUHA

DR. VIKTORIIA MYRONIUK

HIND AL BUDOOR

KELUM MANORATHNE

LORENZO DI LORETO

MARCEL STROOP

MARK FINCH

MOHSIN ALBALUSHI

NAVAID AHSAN

RAJEN LAKHANI

RALF SCHUSTEREDER

ROBERTO CASTIGLIONI MBE

SAMSON AREGA

VARUN KAPUR